Refund policy

At Nicolas of Palm Beach, we take pride in offering luxury products of the highest quality. Your satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to assist you with returns and refunds.

Returns

• Items must be returned within 14 days of delivery.
• Products must be unused, unworn, and in their original packaging, with all tags and authentication materials included.
• Certain items, such as custom-made or personalized products, fragrances, and perishable goods, are non-returnable for hygiene and customization reasons.
• Customers are responsible for return shipping costs unless the item received is damaged, defective, or incorrect.

Refunds

• Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
• If approved, refunds will be processed within 7-10 business days to the original payment method.
• Shipping fees and duties/taxes (if applicable) are non-refundable.
• If the return does not meet our criteria, it will be sent back to the customer at their expense.

Exchanges

• We allow exchanges for different sizes or colors, subject to availability.
• Exchange requests must be initiated within 14 days of receiving the order.
• If an exchange is unavailable, a refund or store credit may be issued.

Damaged or Defective Items

• If you receive a damaged or defective product, please contact us at info@nicolasofpalmbeach.com within 48 hours of delivery with photos of the issue.
• We will arrange for a replacement or full refund, including shipping costs, if applicable.

For return requests, contact us at info@nicolasofpalmbeach.com or call 561-228-1088 before sending any items back.